This module is designed to help you strengthen your workplace communication skills, enabling you to convey messages clearly, confidently, and professionally. You’ll start by refining your grammar and mechanics to improve language accuracy and professionalism. The session will introduce the 7 key types of workplace communication and guide you through the “What, So What, Now What” framework, a practical tool for structuring messages with clarity and impact. You’ll explore the benefits of effective communication and learn best practices for applying the framework in real-world CX scenarios. Through a combination of a pre-assessment, interactive exercises, and a final knowledge check, you’ll gain both the understanding and the tools needed to communicate effectively in any workplace situation.
